What is provided by Atlas Networks and/or Suncadia and what is the process?

PLEASE NOTE: ANTICIPATE 4 TO 8 WEEKS FOR NEW INSTALLATION REQUESTS TO BE COMPLETED. WORK WITH YOUR CONTRACTORS TO PLAN ACCORDINGLY AND NOTIFY ATLAS AS SOON AS POSSIBLE TO PREVENT INSTALL DELAYS. THANK YOU

Home Installation Process:

1) Pre-installation Check - Please complete our pre-installation check order form online [click here] or call our main office 206-210-5450 to have your home reviewed for installation. Pre-installation check is *required* to be completed before we can place your order for service.

• New Homes: The Pre-Install Check costs $250.00 for new homes and includes the delivery of the exterior communications panel (EMCE) that is required for service. Atlas Networks will also check the conduit running from the street to the home to ensure it is properly installed prior to providing service. Roughly 20% of homes we install have improperly installed, or not installed, conduits resulting in costly work and digging to resolve the problems. Atlas will work with your contractor during your homes construction to ensure the EMCE communications panel and conduits are installed correctly.
• Existing Homes Never Serviced Before: The Pre-Install Check costs $100.00 for existing homes that do not have fiber optic cable installed but do have a communications panel installed already. Before paying your $995.00 installation fee, Atlas Networks requires a pre-installation check to ensure the conduit and communications panels are properly installed. This prevents frustrating delays in providing service as owners can address conduit or other issues before installation. Atlas will help you work with contractors to fix any issues we discover.
• Existing Homes with Prior Service: The Pre-Install check is free to existing homes that have an existing fiber optic cable and communications panel installed. If you are unsure, please contact our office at 206-210-5450.

Standard Home Installation. Telephone, Internet and a connection allowing up to 3 HiDefinition TV Set Top Boxes plus (a limited #) Standard Definition Set Top Boxes. Standard installations include:

• The fiber optic cabling that runs from our data center (NOC) in Suncadia to the your home. We include up to 400 feet of fiber between the street vault and your home. Runs over 400 feet incur a surcharge of $0.50 per foot above 400 feet.
• A Fiber Optic Network Termination device (ONT)* that terminates the fiber optic connection from the data center and converts the signal into telephone, internet and television signals.
• A 5 port switch to breakout television and internet connections. This allows for your internet connection and up to 3 TV's. Homes with more than 3 TV's require a larger switch.
  8 Port switch (up to total 7 TV's) $299.00 additional installation.
  16 Port switch (up to 15 TV's) $499.00 additional installation.
  Note: some segments of the Suncadia network have not been upgraded yet and only allow a maximum of 3 HiDefinition Set Top Boxes or 2 HiDefinition Set Top Boxes and 3 Standard Definition Set Top Boxes. Atlas Technicians will notify you if your home is currently on a legacy fiber optic connection and discuss upgrade options. This problem predates Atlas Networks and we are working with Suncadia to address these upgrades.
• A battery backup (UPS)* that powers the ONT and runs it for several hours** in case of a power outage. The UPS only supports telephone function.
• Cables and connections to hookup the ONT & UPS. CAT5/6 Jacks and more than 3 CATx patch cords are extra. CATx Jacks $9.95/jack; 3' patch cables $7.95/cable.
• Labor to fusion splice the fiber optic cabling, pull the fiber optic cabling to your home, and installation and configuration of the equipment.
• New Home Installations: $995.00 for standard new home installations. Other charges may be applicable depending on the various situations.
• Previously Serviced Home Installations: $695.00 for standard previously serviced home installations. Other charges may be applicable depending on the various situations.

What are Homeowners responsible for?

• Installation of the EMCE cabinet (provided by Atlas in the Pre-Installation Check) with 110V power and grounding inside the cabinet (installed by owners contractor).
• Internet Router/Firewall - while not required, it is highly advised that owners utilize a internet router/firewall. One can be purchased or rented from Atlas or you can provide your own. If you provide your own Atlas will not be responsible for programming or maintenance after the initial installation.
  Atlas Basic Router  -  Purchase price $69.95  or  Rental price $5.00 month
  Atlas Performance/Gaming Router  -  Purchase price $149.95  or  Rental price $10.00 month
  Atlas Enterprise Cisco Router  -  Purchase price $349.95  or  Rental price $20.00 month
• All inside wiring. Inside wiring must be CAT5 or better to all Internet and TV locations. Patch panels need to be installed in the EMCE and internal communications panels.
• Inside communications panel where all your wiring terminates. This panel should have 110V power located inside.
• Conduit (conduit optional) between the EMCE cabinet and inside communications panel with (6) CAT5 or better cables pulled and terminated into patch panel or modular jacks. Atlas charges $75 per hour plus materials to install additional cables.
• Conduit connected to the Suncadia communications conduit at the properly line extended from your EMCE panel. This conduit must have a functional pull line installed. Additional installation fees may be incurred if pull line is not provided and or not functional.

Please note that the installation costs do not vary based on product type requested. The same equipment is required even if you only order one service. Additional installation costs required for TV Set Top Boxes.

Contractors can request a temporary connection for their job shack for internet and/or telephone. The cabling installation is generally temporary and an above ground connection.

• Installation cost for temporary connection that requires an above ground cable to be run is $250.00 for most installations. This includes up to 250' of fiber optic cabling from the nearest vault to the job shack. Cabling runs beyond 250' are billed at $0.25 per foot. This is a non-refundable fee and is not applied towards the installation cost of the home. Contractors are responsible for ensuring the cable is kept safe from damage. If the cable is damaged and requires repair or replacement, the $250 fee must be re-paid.
• Contractors are responsible for the return of the temporary equipment provided by Atlas Networks. If the equipment is not returned within 5 business days of termination of service or if the equipment is damaged in any way, a $750 equipment replacement fee will be charged to the contractor.
• Internet and telephone costs are the same for temporary contractor service as they are for the home.

*Atlas retains ownership of the installed equipment and is responsible for its maintenance, firmware upgrades, and replacement if a unit is defective. Atlas will replace UPS batteries when our system notifies us of battery failure. Battery failures occurring in shorter than 3 year increments will be billed to the homeowner and is likely caused by improper grounding or environmental conditions. Atlas is not responsible for damage to our equipment located at a home due to water, snow or other environmental damage; vandalism; malicious acts of others; homeowner tampering; vermin; or acts of God. Should damage occur the homeowner will be responsible for the cost of replacement.