Gigabit Internet download speed is guaranteed to exceed 250 Mbps with burst to gigabit.
100 Mbps and Gigabit speeds require your home to have already been upgraded to "Active Ethernet". Homes still on the GPON network segment are best efforts and generally see between 50 and 90 Mbps.
A single wireless router will not provide coverage for your entire home. Multiple wireless repeaters may be necessary.
Atlas is not responsible for the network security of your home, you still need anti-virus, spyware and intrustion detection on your computers.
The SunCare Support service does not include PC support beyond basic connectivity issues. If your device, laptop or PC requires extensive troubleshooting or driver support to get online you will need to contact your PC manufacturer.
The SunCare Support for home wire troubleshooting is limited to: low voltage wiring specific to Internet and Phone services only, testing and toning CATx wiring from CommPanels/SmartPanels to jacks, terminating and/or (re)crimping CATx ends, and replacing defective wall plates/jacks. If Atlas diagnosis the issue to be inside the wall, you will need to contact your electrician.
Wireless Access Point Support & Warranty requires a monthly service fee per access point. The Support & Warranty coverage is only available at the time of install and covers phone support and on-site support. Lifetime hardware replacement on all access points so long as you continue to subscribe to the Support & Warranty program. Customers without the Support & Warranty program will receive complimentory support and configuration for 30 days from the install date and a 1 year hardware warranty. Additional support is $75.00 per hour with a one hour minimum.